The Cloud paradigm emerged from the IT domain; there is no wonder it has taken the IT landscape by the storm. No matter the freedom and flexibility it provides, even Cloud services need to be managed in order to deliver the added value it promises. With IT services being replaced, or underpinned by Cloud infrastructures, IT service management needs to respond, and reflect the new era.
The Cloud enables agility in services, and so should service management
FitSM was designed to do exactly that. Over time, IT service management has often lost the focus of its purpose: To deliver a service to its users. Being lost in a myriad of procedures to follow, IT Service Management frequently turns into its own reason of being.
The result: Sluggish and sub-par performance.
Taking back control
FitSM takes on the rich experience of ITIL, and provides a set of 14 key services management processes that help managing IT services. Grouped by primary aim into "Service Operation and Control", and "Service Strategy and Design", FitSM allows implementers to plan an adoption strategy tailored to their needs. Each process is defined by a number of general requirements applicable to all processes, and a set of specific requirements.
Embed and integrate
FitSM is not a green-field design. In a technical sense, it profiles a number of well-established ITSM frameworks and standards into a concise yet complete process model:
Reuse tried and true processes that passed the test of time. Providing a rich set of processes, ITIL makes it easy for someone to get lost in all that it offers. FitSM has compiled the most important and most necessary service management processes into a concise format for you.
Implement only what you need: By implementing ISO/IEC 20000-1 FitSM focuses on what is necessary, and not what would be a nice to have feature.
Security is built-in: What every CIO is worried about, data protection and privacy protection, is an integral part of FitSM on the service strategy and design plane.
Measure progress. By adopting CMMI, FitSM allows organisations to assess their current service management maturity, and to define their desired maturity level. Comparing the two, one easily finds areas of immediate action.
Rest assured of tried and true process management according to ISO/IEC 9000. Continuous Service Improvement is build into FitSM right from start and even allows in-house and external auditing of your service management solution.